In order to use your Live Chat Service, you need
to download and install the Agent module software. This software connects
your support Operators to the Live Help client.
IMPORTANT
1. This software requires Microsoft .NET runtime to be
installed on your machine. If you do not have it, download the same from
http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe.
2. Ports in the range
37643 to 37648 need to be enabled/opened for the following to work:
i. Live Chat
Agent software - If this software is installed on a computer that is
behind a Firewall or Proxy Server, then you need to request your System
Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need
to contact your ISP and request them to enable these for you. Typically,
Dial-up Internet users do not face port blocking issues and would not
have to request their ISP for enabling these ports.
ii. Live Chat code for your website - If the web server where your
website is hosted (which has the LivehelpGenie Live Chat code installed) behind
a Firewall, then you need to request your Web Hosting Provider to
enable/open these ports for you.
To download the software, follow the steps
mentioned below:
1. Login to your Control
Panel, search for the Domain Name for which you have purchased the
Live Chat Service and proceed to the Order Details view page.
Click here to
know how >>
2. Here, click Manage Live Chat Service.
This will take you to the Registered members area.
3. On this page, in the MISCELLANEOUS
section at the bottom of the left-hand side margin, click Download software.
Once the software is downloaded, install it on
your (or all the Agent's) PC. You must provide your Agent login details to connect to and use the
Service.
