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Live Chat Service
LogicBoxes allows you extreme flexibility in setting your
Selling Price for your Customers and Sub-Resellers for your Live Chat Services. Typically, the Pricing module used by the system is a Slab based one,
where you can offer
automated discounts to your high volume Customers and Sub-Resellers. Configuring your Selling Price for the Live
Chat Services is a mere 2 step process.Step 1:
Set your Pricing Slabs
You can define the
Pricing Slabs depending upon the Total Receipts of your Customers/Sub-Resellers
or the number of Live Chat Service Orders purchased by your Customers/Sub-Resellers. The
Selling Price to each Customer/Sub-Reseller is determined at the time of Renewal depending upon the Total Receipts, the number of Live Chat Service
Orders, your Slab Pricing and the
Customers'/Sub-Resellers' Specific Pricing.
Reference:
Concept of Total
Receipts explained in detail >>
Understanding
Pricing Slabs >>
How to set Pricing Slabs?
- Login to your Control Panel from
.
- Go to Settings ->
Set Pricing, Plans and Promos.
- Click the Live Chat Service link/button
to set its Discount Slabs for your Customers and/or Sub-Resellers.
- Add Slabs
based on Live Chat Orders or Total Receipts and click the Update button.
- Add as many Slabs as required, in this
manner.
Step 2: Setting your Selling Price
You can set the Selling Price as explained below:
- Login to your Control Panel from
.
- Go to Settings -> Set Pricing, Plans and Promos and click the Live Chat Service link/button.
- On the Pricing page, click the Set Pricing button.
- On the succeeding page, you will find a list
of the different plans that you offer - the plans bear the default names Basic,
Small Business, Corporate and Enterprise. Should you wish to modify these, you
can do so here.
- Here, set your Base Selling Price as well as Pricing for any Slabs that you may have configured, for both your Customers as well as your Sub-Resellers.
IMPORTANT
- The Base Selling Price cannot be empty.
- Each Slab must have a Pricing lower than the previous Slab.
- You can even set the Price to zero (0). For example, if you set the Selling Price for Corporate Live Chat Service to 0 under any Slab for your Customers, then a Customer falling under that Slab would be able to avail this service for free.
- When you set the Price to zero (0), an Invoice is still raised for that Product/Service but its value is zero (0). This is done only from the perspective of recording the transaction. Your Customer/Sub-Reseller is never asked to pay for this Invoice.
- A Slab can have the Price field empty, in which case it will be ignored.
- Click the Update Pricing button.
IMPORTANT
The SuperSite and PartnerSite contain information about the various Live Chat Plans you offer to your Customers and Sub-Resellers respectively and the Pricing information related to the Live Chat Services. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. Hence, you would need to refresh the cache of your SuperSite and PartnerSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite Live Chat Data (to refresh SuperSite Cache Data) and Tools -> Reload SuperSite & PartnerSite Cache -> PartnerSite Reseller Slabs (to refresh PartnerSite Cache Data).
What is SuperSite >>
What is PartnerSite
>>
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